Privacy Policy

1. Introduction

Diamond Carpets & Architectural Flooring (“we”, “our”, “us”) respects your privacy and is committed to protecting the confidential trade, firm, and personal information of our clients, architects, specifiers, and website visitors.

This Privacy Policy explains how we collect, store, and process your information when you browse our floorcovering catalogs, request architect sample swatch boxes, utilize our commercial area roll calculator, or communicate with our mill specifier desks in Panipat and Agra.

2. Information We Collect

• Contact & Identification Data: Full name, firm or studio name, email address, physical shipping address for swatch kits, and direct telephone/WhatsApp number.
• Commercial Project Specifications: Target area measurements (square feet/meters), floor plan requirements, pile height tolerances, backing preferences, and delivery schedules submitted through our forms.
• Invoicing & Tax Data: Firm GSTIN, legal billing entity, and IEC (Import Export Code) for commercial tax invoicing under Indian HSN Chapter 57.
• Technical Log Data: Standard anonymized browser metadata, device type, and page access timestamps to ensure stable performance and fast catalog navigation.

3. How We Use Your Information

Your information is used strictly for legitimate business and manufacturing purposes:

• Fulfilling architectural sample requests and curating physical swatch boxes.
• Generating transparent wholesale factory quotes and commercial roll roll-out estimates.
• Coordinating domestic freight and international maritime/air shipments directly from our Panipat and Agra loading facilities.
• Issuing statutory GST Tax Invoices and export customs documentation.

4. Non-Disclosure & Information Sharing

We never sell, lease, or monetize trade client details, floor plans, or project specifications. We only share essential delivery data with:

• Vetted express courier and bulk freight logistics carriers (e.g., Blue Dart, V-Trans, DHL) exclusively for sample and roll dispatch.
• Statutory Indian tax authorities as required by GST law (GSTIN: 06ADQFS1197R1Z1).

5. Data Retention & Security

We implement modern physical, administrative, and technological security controls across our databases. Project specs and communication records are stored securely and retained only for the duration necessary to support warranties, repeat mill dye-lot matching, and tax compliance.

6. Contact Our Compliance Cell

For questions regarding this policy, or to request deletion or modification of your firm's contact records, please write to: